Well thats a new way to use Twitter!
The U.K. division of Twitter is trying to draw attention to the platform’s potential as a customer-service provider with a blog post this morning announcing just such an effort from the telecom giant O2. via @Adage
http://www.youtube.com/watch?feature=player_embedded&v=qNFAmAmB-wc
Twitter is great for customer service but this takes it to a whole new level.